FAQ’s


PDF’s are the desired file format when submitting documents that contain fonts. We do not accept application files such as Publisher, Pages, MS Word, Illustrator, InDesign, etc.  Instead of submitting an application file, either save or export as a pdf. (see “tips for advanced users” below for proper pdf settings) Files that contain images without text may be saved as: jpg (jpeg), eps, png, tiff, or photoshop files that have been flattened.
Application files (described above) do not package the fonts contained within into a saved file. If Paperjam does not have the exact font that was used in an application file, font substitution will occur which may cause text reflow and odd page breaks. However, by saving as a PDF, the fonts that you used in your document get embedded into the data of the PDF, ensuring that everything prints correctly.
Resolution is the amount of information contained in an image. A good way to think of resolution is to think of a digital image as a mosaic made up of very small tiles. The smaller the tiles are, the greater the detail and the more intricate the design can be. Resolution is measured in DPI (dots per inch) or PPI. (pixels per inch) Image files need to be created and saved at “print resolution,” 300 DPI at actual print size. Additional information about resolution.
If your document is created in Microsoft word or another text processing application see step 7 below. If created in an imaging application like Photoshop it can possibly be fixed with the image size palette. (see step 3 above, and click on the “additional information” link. It is easier to resize the dimension of your file on your end, and in many cases is not possible on our end without extensive layout work.
First you should realize that for economy, image files are often printed in multiples on a sheet of paper. Also that variables such as paper stretch as well as imprecise registration from one sheet to the next can occur in the printing process. Because of these imprecisions in the printing process, special file setup is necessary for documents which have images or elements that touch the edge of the page. This special file setup is called a bleed or bleeds. It is virtually impossible to accurately trim documents without bleeds. To add a bleed to your file, extend the color, design or photo 1/8 inch (.125″) on all four sides. Increasing your final dimensions by 1/4 of an inch. For example: A 4 x 6 postcard with color/design or photography printing to the edge of the card should be resized to 4.25 x 6.25 to accommodate the 1/8″ trim. The excess image (bleed) is then cut off as part of the bindery or finishing process. The 4.25 x 6.25 postcard file with bleed will then be trimmed down to 4 x 6. To view a youtube video about bleeds click here . Please Note: Do not place text or any important imagery in the bleed area as it will be trimmed off. Simply adding a white border to your file in not considered a bleed. If you are working in Illustrator make sure that when you save as a PDF that the bleeds box is checked.
No… Please avoid the use of crop marks. Paperjam’s printing software makes its own crop marks. If your document has a bleed, again marks are not necessary; just mention to us that your file has a bleed and your desired trim dimensions.
If you are working in a word processing application such as Publisher, Pages, or MS Word, etc., make sure that you select a page size that matches your document size. In other words, if you are designing a standard sized business card, set up a custom page size that is 2 x 3.5 inches. For example: In MS Word you will go to the “Format” menu, and choose “Document,” click the “page setup” button and select the size. Then under the “View” menu, select “Print Layout.”

We print on much larger sheets of paper than 8.5 x 11 and our software will automatically print as many items as it can per sheet. When you’re ready to print, please send your files sized exactly as you want them printed (accounting for bleed), with no extra white space or additional versions on a sheet.

There is no need for you to do any extra work repeating multiple images on a page. Paperjam’s printing software will take care of multiple imaging, maximizing the number of images that can be printed on a 13 x 19 inch sheet, thereby saving you money.

This means we want your file as it’s desired dimension – i.e. if you are printing standard sized business cards, we want your file sized at 2 x 3.5 inches with just one business card in the canvas space.

Digital printing uses just four colors (cyan, magenta, yellow and black) in combination to replicate an ink color. This replication produces what is known as process color. Process colors are reproduced by overlapping and printing halftones to simulate a large number of colors. All photographic reproductions are printed with process color. Although process color printing is extremely accurate for most color reproductions, it falls short with vivid shades. Therefore, If vivid colors are a necessity you should discuss your project with an “offset print shop.” Please note that offset printing may not be cost effective for small run print jobs.
We have specific file requirements for printing booklets. Files must be prepared as individual pages within a multiple page PDF and cannot contain spreads. (A spread is composed of 2 pages with a crease line in the middle.) It is inherent that booklets be structured so that the total number of pages is divisible by 4. (4,8,12, etc.) In general, blank pages can be added behind the front cover or at the end, in order to make the booklet divisible by 4 – however every booklet is different. Please contact us if you’re having issues with this stage of your booklet setup.

Tip: Make a physical mockup of your booklet by folding sheets of paper. Indicate the cover, and specific pages to ensure that pages get placed in the correct order.

Tips for Advanced Users

Either will work, however since our digital printer is capable of printing to a color space beyond that of CMYK, you will achieve brighter colors with RGB. Furthermore, an “Adobe RGB 1998″ profile will yield colors more vivid than a “sRGB” profile.
When working with spot colors please use the “Pantone Solid Coated” dictionary, even when working on uncoated stock. Our image processor can not interpret “PMS Uncoated” spot colors and will interpolate them into CMYK.

Photoshop:

  • Work in an RGB rather than CMYK color space because RGB contains more colors. (if your file was created in CMYK, keep it in CMYK because going from a smaller color space to a larger space will have no effect)
  • Under the “Edit” menu, select “Assign Color Profile.” (the Assign Color Profile will appear)
  • Make sure that “Adobe RGB (1998)” is the setting.
  • Do not rasterize or flatten any text layers.
  • When saving, select “Photoshop PDF” as the format.
  • The “Save Adobe PDF” window will appear.
  • Make sure that the “Embed Color Profile” box is checked and that Adobe RGB (1998) is the color space.

Illustrator and InDesign:

  • Under the file menu, select export (the “Export” window will appear)
  • At the bottom, set Format to “Adobe PDF (Print).
  • Then save. The “ExportAdobe PDF” window will appear.
  • On the left, select the “General” tab.
  • Select adobe preset as, “Press Quality.”(if your document contains bleeds) on the left, select the “Marks and Bleeds” tab. Ignore the top section dealing with marks.
  • Select, “Use Document Bleed Settings,”  if the document was set up with bleeds to begin with.
  • On the left, select the “Output” tab.
    • set Color Conversion to “convert to destination”
    • set Destination to “Document RGB-Adobe RGB (1998)
    • set Profile Inclusion Policy to “Include Destination Policy”
    • click export