FAQ's

Max Print Size: Our press can print up to 13” x 19” paper. We can print a 13” x 19” poster with ¼” white margins or a 12.5” x 18.5” poster with bleed. If you need a larger print, you may need a large format printer.

Digital Printing: We are a digital printer that prints on flat, non-rigid paper up to 130#C. We do have letterpress partners - consider combining letterpress graphics with our flat printing or having a letterpress invitation and flat printed RSVP and Details Cards.

Scans: We can scan up to 12x18. Scans include light retouching and sizing.

Die cutting: We have a laser cutter that can cut custom shapes. We do not have a traditional die cutter or default dies, so every new job will have a setup fee.

Cutting: For square and rectangle objects, the smallest size we trim to is 2”x2”. If you need a smaller size or a different shape, ask about our laser cutter options.

Metallics and Embossing: We do not print metallic ink or emboss.

Minimum Orders: We have a dollar minimum for color print jobs.

Standard Turnaround: Proofs generally take 2-4 days.  After proofs are approved, orders are generally ready in 2-3 days. Extended turnaround may happen due to equipment repairs or an exceptionally busy workload, such as during the winter holiday season.

Same Day Printing: Same day printing is typically unavailable.  Rush printing (24-48hrs) may be available as press time allows.

Rush Printing: We can rush an order with a 24-48 hour turnaround with a rush fee.  To accommodate the rush, proofs are not available and the customer accepts that Paperjam cannot be held responsible for customer dissatisfaction regarding color accuracy, resolution, formatting, paper stock, transparency, and postscript errors.

We require press ready artwork as a PDF. This means the file should contain: 

• Vector elements or raster elements (photos, etc) at 300dpi
• File dimensions at the size to be printed (i.e. a standard business card is 2" x 3.5")
• If artwork or color is going to the edge of the finished piece, file dimensions should contain a bleed zone (1/8” on all sides) (i.e. a business card with color going to the edge should be 2.25" x 3.75")
• Color profile set to Adobe RGB98 or any Gracol profile

It is not necessary to a.) include crop marks or other printers marks or b.) set up items that print many to a sheet (i.e. business cards). Send only one item at the size to be printed (with bleed if necessary) and our printing software will handle the imposition to optimize our press sheet.

Files not submitted with these requirements may delay their production. For resolution or dimension issues, we will contact the submitter to correct the file themselves or (if possible) offer to correct the file for a fee. Color profiles other than Adobe RGB98 or any Gracol profile may not print as expected. We do not accept native files (Word, Publisher, Illustrator, etc).

You'll need to use a spreadsheet application such as Microsoft Excel, Numbers (mac), Google Spreadsheet (free on Google), etc.

Your spreadsheet will contain vertical columns and horizontal rows. Columns are used for each envelope address category, where as rows will contain the data for each guest.

Enter the word, “Names” in row 1 of Column A. Thereafter each row of column A will contain an invitees name or names as it is to appear on the first line of the envelope, such as, "Mr. and Mrs William Smith & Family." Please Note: If there is to be a second line with more names, do not enter a return on your keyboard. Instead create another column and name it "Name 2."

The next column will be "Street Address." Enter data as you want it to appear. If an apartment number is to appear on a separate line by itself, do not enter a return on your keyboard. (instead create another column named "Street Address 2")

*Finally create a column and name it "City State Zip." Then enter data as you want it to appear on the envelope. For example, “portland, Oregon 97212.” If there is a country, again create another column.

* It is also acceptable to have City, State and Zip as individual columns.

IMPORTANT: Save your file as a "CSV" file. (comma separated values) If your spread sheet is created in numbers, you will need to export as a CSV.

If your invitation has been designed by someone other than Paperjam, please provide fonts from your designer so that the envelopes will match your invitations, making.

For return address printing please provide us with the exact wording for the envelope flap.

Photoshop:

• Do not rasterize or flatten any text layers.
• If you are working in RGB: under the “Edit” menu, select “Assign Color Profile.” (the Assign Color Profile will appear) Make sure that “Adobe RGB (1998)” is the setting.
• When saving, select “Photoshop PDF” as the format.
• The “Save Adobe PDF” window will appear.
• Make sure that the “Embed Color Profile” box is checked and that Adobe RGB (1998) is the color space.

Illustrator and InDesign:

• Under the file menu, select export (the “Export” window will appear)
• At the bottom, set Format to “Adobe PDF (Print).
• Then save. The “ExportAdobe PDF” window will appear.
• On the left, select the “General” tab.
• Select adobe preset as, “Press Quality.”(if your document contains bleeds) on the left, select the “Marks and Bleeds” tab. Ignore the top section dealing with marks.
• Select, “Use Document Bleed Settings,”  if the document was set up with bleeds to begin with.
• On the left, select the “Output” tab.
  • set Color Conversion to “convert to destination”
  • set Destination to “Document RGB-Adobe RGB (1998)
  • set Profile Inclusion Policy to “Include Destination Policy”
  • click export