With over 25 years of experience, Paperjam aspires to 5-star products and services. We have found our policies and procedures help us provide the best service to you with a clear understanding of what you can expect from us.
- We require press ready artwork as a PDF. This means the file should contain:
- Vector elements or raster elements (photos, etc) at 300dpi
- File dimensions at the size to be printed (i.e. a standard business card is 2”x3.5″)
- If artwork or color is going to the edge of the finished piece, file dimensions should contain a bleed zone (1/8” on all sides) (i.e. a business card with color going to the edge should be 2.25″ x 3.75″)
- Color profile set to Adobe RGB98 or any Gracol profile
It is not necessary to a.) include crop marks or other printers marks or b.) set up items that print many to a sheet (i.e. business cards). Send only one item at the size to be printed (with bleed if necessary) and our printing software will place multiple images on a press sheet.
Files not submitted with these requirements may delay their production. For resolution or dimension issues, we will contact the submitter to correct the file themselves or (if possible) offer to correct the file for a fee. Color profiles other than Adobe RGB98 or any Gracol profile may not print as expected. We do not accept native files (Word, Publisher, Illustrator, etc).
Proofs not attached to an order: If you want a proof of an item, but do not place an order (or if an order is cancelled before printing), proofs are $20. If you complete your order, we will credit your order $15 so the proof is effectively $5.
Physical proof: Most hard copy proofs are effectively $5 ($20 with a $15 credit when placed with an order) and are HIGHLY RECOMMENDED (booklets, etc may be more). If you choose to forgo a proof, Paperjam cannot be held responsible for customer dissatisfaction regarding color accuracy, resolution, formatting, paper stock, transparency, and postscript errors. There may be certain circumstances where we recommend or require a proof before printing a whole order.
Email proof: An email proof may be adequate for reorders with minor changes or additional proofs if physical proof has been reviewed and there are no color issues. Please note that due to variations in computer screens, the colors as you view them at home may vary from the finished product. There is no charge for the first email proof. Each additional proof is $5 each.
Invitation Proofs: We want to make sure that we are matching your expectations and that the invitation looks it best. Therefore, the proof is mandatory for invitations. The initial physical proof is $10 for the main item and $5 for additional items. After viewing the proof, changes to the paper, color, and text may be made. If we are creating a custom design, we may do an initial email proof simply to check the content.
An email proof may be adequate for second or additional proofs as long as a physical proof has been reviewed and there are no color issues. Note that due to variations in computer screens, the colors as you view them at home may vary from the finished product. There is no charge for the first email proof. Each additional proof is $5 each.
A 50% deposit on the total invoice is required before Paperjam moves forward with a proof or printing. If the order is a wedding invitation, save the date, or announcement, the deposit is non-refundable.
Envelope printing without an invitation order have a higher set up fee. Invitation and occasions orders that do not include an invitation (i.e. reply card and details only, day-of items, etc) may have additional fees.
A deposit or full payment of the order indicates your understanding and confirmation of this agreement.
Flat printing will vary based on paper choice. Textured paper, such as cotton and linen, will hold ink differently from smooth surface paper so please keep this in mind when selecting paper. We cannot be held responsible for color variations between paper types.
Special Paper Choices: We are not able to stock every paper type and color so we offer custom paper ordering. This service incurs an additional $30 per order. Ordering custom paper can take an additional 5-10 business days to arrive, which will add time to your estimated turnaround time. We will not provide a refund after the paper has been ordered.
CANCELLATION & REFUND POLICY
Cancellation before the 1st proof: We will happily refund you minus any services rendered (design time, special order paper, file set up, appointments >15 min, etc).
Cancellation after the 1st proof: There is a cancellation fee of $40 plus proof fees, design fees, file set up fees, special order paper fees, or other fees associated with printing the proof(s).
Custom orders and invitations/announcements: We expect to spend more time with our custom order and invitation clients. As such, we have a non-refundable 50% deposit that reflects the amount of time we put into making your unique order special. If you decide to cancel the order before it goes to print, the 50% deposit is nonrefundable, but we will happily refund you the balance. If the services rendered (design time, special order paper, proofs that have been printed or emailed, file set up, appointments >15 min, etc) exceed the 50% deposit, you will be responsible for that portion of the invoice.
Our turnaround time, after receiving all the necessary information to get started on your order, is 4-12 business days. Business days do not include weekends and holidays.
Proof creation – 2-4 days
Changes to proof – 1-2 days
Printing – 2-4 days
Assembly (if required) – 1-2 days
Please see our COVID-19 page.